FAQ

What is unassisted (RPA) mode? 

It is a mode where a scheduled process is executed automatically without user interaction by a system that is in the Virtual Assistant mode without the need for a user to start this process manually. Such systems are usually setup on remote servers or virtual machines (VM's)

What is assisted (RDA) mode? 

It is a mode where the user manually starts a process on the user’s system

What is a window?

It is a container that usually has a border (applications, browsers and folders), but can also be borderless (Windows desktop). AutomationDock also treats the Windows toolbar as a window 

What is an item? 

It is a visual component or an object of Windows that is located within a window or an application and these include buttons, images, text boxes, drop-down boxes, links, menus and more

What is the secure mode?

It is a mode where AutomationDock disables the mouse and keyboard to provide low-level security. For high-level security, run AutomationDock on a secure server

What is the purpose of the backup database? 

It allows users to backup, restore and share their processes with other AutomationDock users within your domain

What is OCR and how is it used? 

OCR stands for Optical Character Recognition and is used to locate specific words or text within applications, images and documents. Citrix-based applications are in reality images and must be automated as such using OCR 

Can I run multiple processes at the same time? 

No, only one process can be run per system. To run multiple processes at the same time, multiple systems must be setup

Can I work on the PC while the bot is running? 

As the bot uses mouse and keyboard functionality and gives focus to various applications and items during process execution, the user should not interact with the system while the process runs

Can I lock the PC while the process runs? 

No, Windows disables mouse and keyboard when the PC is locked and as such, AutomationDock is unable to perform mouse or keyboard actions 

Does AutomationDock work on multiple monitors? 

Yes and no. Processes will work properly when a window is located on the primary screen, but depending on your system setup, new windows may appear on different screens impacting the user experience or process execution. As a result, it is recommended to use a single-monitor system